Return & Refund Policy

1. Nature of Our Services

Koffeeshot Consulting provides custom design and development services rather than pre-made, returnable goods. Because work begins promptly on most projects, this policy sets out when a refund is and is not available.

2. One-Time Build Fees

One-time build fees (covering logo, brand identity, and website design and development) are fully refundable if you cancel within 48 hours of purchase and before any design or development work has begun.

Once work has begun — including initial concepts, drafts, or design work — the build fee becomes non-refundable, reflecting the time and resources already committed to your project. If we are unable to deliver the agreed scope of work for reasons within our control, we will offer a partial refund proportional to the incomplete portion of the project, at our reasonable discretion.

3. Monthly Hosting & Support Fees

Monthly hosting and support subscriptions may be canceled at any time through your Whop account. Cancellation stops future billing but does not refund the current billing period already paid. A grace period (currently five days) applies before your site is taken offline following cancellation.

4. Application & Reservation Fees

From time to time, we run limited-availability application programs (for example, a giveaway or Founder's Special promotion) that require a non-refundable application or reservation fee to submit an application. Unless the specific promotion states otherwise:

• The application fee itself is non-refundable once submitted, whether or not you are selected.
• If you are not selected, the fee is credited in full toward the alternate offer described in that promotion's terms (for example, a discounted build fee).
• This credit must be used within the timeframe stated in the specific promotion, if any, or it expires.

5. Chargebacks

If you have a billing concern, please contact us first at billing@koffeeshotconsulting.com so we can resolve it directly. Initiating a chargeback without first contacting us may delay resolution and result in suspension of active Services pending the outcome.

6. How to Request a Refund

To request a refund under this policy, email billing@koffeeshotconsulting.com with your order details and the reason for your request. We will respond within a reasonable time with a decision consistent with this policy.

7. Changes to This Policy

We may update this Return & Refund Policy from time to time. The version in effect at the time of your purchase governs that purchase, unless a specific promotion's own terms state otherwise.